kikriya 11 Privacy Policy

1. Introduction and Applicability

This Privacy Policy applies to every registered member who uses kikriya 11's website and services. When you create an account on kikriya 11, make a deposit, play games, or use any service, you are considered to have accepted the terms of this policy.

kikriya 11 places the highest priority on storing and protecting its members' personal information. We never sell your personal information to third parties without your consent.

Along with reading this policy, you are also encouraged to review our Terms and Conditions, which set out the full rules governing use of the service.

2. Data Collection — What Information Is Collected

2.1 Information Provided at Registration

When you open an account on kikriya 11, you are required to provide the following information:

• Full name
• Date of birth (for age verification — 21+ only)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Identity Verification (KYC) Information

To ensure secure transactions and prevent financial fraud, kikriya 11 may in certain cases request the following documents for identity verification:

• National ID (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method

2.3 Transaction Information

When you make deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, transaction records, amounts, and timestamps are stored. This information is used for financial security and dispute resolution.

2.4 Automatically Collected Information

When you use kikriya 11, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Login and logout times
• Page visit and game play history
• Cookies and similar tracking technology data

3. Purpose of Data Use

kikriya 11 uses collected information only for specific and legitimate purposes. The main purposes are described below:

3.1 Account Management

Personal information is required to create, secure, and manage your account. This includes password recovery, OTP verification, and account protection.

3.2 Financial Transaction Processing

Information is used to process deposits and withdrawals correctly and to verify the authenticity of transactions. Through kikriya 11, a minimum deposit of ৳200 and withdrawal of ৳800 are processed.

3.3 Customer Support

Your account and transaction information is used when resolving your issues via 24/7 live chat and email support.

3.4 Fraud Prevention and Security

Information is analysed through automated systems and human review to prevent cyber fraud, money laundering, and illegal activity.

3.5 Service Improvement

By analysing user experience, kikriya 11 continuously improves its platform, game selection, and bonus offers.

3.6 Marketing Communications

With your consent, relevant offers and promotional messages may be sent via email or SMS. You may request to stop receiving these communications at any time.

4. Data Protection and Security Measures

kikriya 11 applies industry-standard technical and administrative measures to protect data.

4.1 SSL Encryption

All data transmitted on the website is encrypted using SSL (Secure Sockets Layer) technology, making it practically impossible for third parties to intercept.

4.2 Password Protection

Your password is never stored in plain readable form — it is kept only in cryptographically hashed form.

4.3 Access Control

Among kikriya 11's internal staff, only those who need it are given limited access to user data. All access is logged.

4.4 Regular Security Reviews

Regular security audits and updates are conducted to identify system vulnerabilities.

5. Data Sharing with Third Parties

kikriya 11 never sells your personal information. However, information may be shared in certain circumstances:

5.1 Payment Processors

Necessary information is shared with the relevant payment service providers to complete bKash, Nagad, Rocket, and bank transfer transactions. These organisations follow their own privacy policies.

5.2 Game Providers

Game studios including Pragmatic Play, Evolution, JILI, PG Soft, and Spribe may receive the minimum information required to operate games. This information is used solely for gameplay purposes.

5.3 Legal Obligations

kikriya 11 is required to comply if providing information to competent authorities under a lawful request in accordance with the laws of Bangladesh becomes necessary.

5.4 Anti-Fraud Organisations

Specific information may be shared with relevant organisations to assist in investigations into financial crime or fraud.

6. Cookies and Tracking Technology

kikriya 11 uses cookies to keep the website running smoothly and to personalise your experience.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the website. Without them, staying logged in, keeping items in a cart, and maintaining a session would not be possible.

6.2 Analytics Cookies

Third-party analytics tools are used to analyse user behaviour in order to improve service quality.

6.3 Option to Disable Cookies

It is possible to disable cookies from your browser settings. However, this may limit some functionality of the website.

7. Your Rights

As a kikriya 11 member, you have the following rights over your own information:

7.1 Right to Access

You may contact us at any time to find out what information is stored about you and what it is being used for.

7.2 Right to Correction

You have the right to request correction of any errors in your stored information.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal or financial obligations.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications or specific purposes.

7.5 Right to Data Portability

You may request your account and transaction history in a standard digital format.

To learn more about responsible gambling practices and to set limits on your account, please read our Responsible Gaming page.

8. Data Retention Period

kikriya 11 retains your information for as long as necessary. The specific policies are described below:

• Even after account closure, some information may be retained for a minimum of five years due to legal obligations.
• Transaction records are retained for a set period in accordance with financial regulatory guidelines.
• Marketing preference data is deleted after you withdraw your consent.
• Information related to anti-fraud investigations is retained until the investigation is concluded.

9. Protection of Minors

kikriya 11 strictly does not allow any person under the age of 21 to open an account or use the service. Age is verified at registration, and suspicious accounts are subject to additional verification.

If we confirm that a user is under 21, their account will be closed immediately and the relevant information will be securely deleted.

Visit our FAQ section for answers to common questions, where detailed information on account registration, payments, and security is available.

10. Policy Changes and Updates

kikriya 11 reserves the right to change or amend this Privacy Policy as needed. If any significant change is made:

• A clear notice will be published on the website.
• A notification may be sent to your registered email.
• The effective date of the change will be stated.

Continued use of the service after a change will be taken to mean that you have accepted the revised policy.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact the kikriya 11 support team. Our customer service team provides support in both Bengali and English, 24/7.